Skip to primary navigation Skip to content Skip to footer

Policies & Safety Information on Lake Erie

Reservation Policies

  • Please arrive at least 30 minutes prior to the stated departure time of your scheduled cruise to check in at our Kiosk. For Happy Hour and Moonlight cruises, you must present a valid photo identification card at check-in.
  • Payment for your reservation or tickets can be made by credit card – we accept VISA, MasterCard, Discover and American Express – or check. We will ONLY accept checks for ADVANCE payment, meaning that your check must be received at least 1 day prior to your cruise sail date. When paying by check, you must present a valid photo identification card with your current address.
  • Tips are not included in the price of your cruise. Please leave tips for the crew at your discretion. They work hard to provide you with a great experience.
  • We try to leave the dock at the specified time of your cruise, occasionally circumstances arise that we must stay dockside longer than we expect. We will leave as soon as possible. If we do not have a cruise immediately scheduled after your cruise, we will try to stay cruising longer to make up for the lost time.
  • No Firearms are permitted on the vessel!!
  • All dining cruises have reserved seating. If you would like to sit with another group, please inform your reservation sales agent at time of reservation. or if you made your reservation on-line, please call us prior to your cruise to let us know. We cannot guarantee that we will be able to accommodate seating requests at the time of boarding.
  • No animals are allowed on premises unless the animal is a licensed service animal.
  • No Illegal substances permitted on board the vessel! We observe Maritime laws which are much stricter than state laws.
  • If assistance is needed due to a disability, please inform your reservation sales agent at time of reservation or if you made your reservation on line please call us prior to your cruise to let us know.
  • Wheelchairs are permitted aboard the Victorian Princess. We have a wheelchair ramp that we use when it is needed.
  • Smoking is not permitted inside the boat. Smoking is allowed on the outer decks only.
  • No outside food or beverages are permitted on the premises.
  • Cars are welcome to park along Dobbins Landing and State Street. Do not drive busses to the boat because the road does not allow you to turn around.
  • Moonlight and Happy Hour cruises are partially dockside. All bags / purses are checked.  There is no refund or reschedule if we are unable to leave the dock. You must present a valid photo identification card at check-in.
  • We do not cancel due to weather; the only thing that affects the boat going out on the bay is high winds or lightning. If weather is not permitting we stay docked side and continue the meal. (We will offer a non-expiring Gift Certificate of $15 per customer for meal cruises over $40 and $10 per customer for meal cruises under $40, because the cruise did not happen). If you used a promo code, that amount will be deducted from your gift certificate.
  • Cancellations for public cruises MUST be received 48 hours prior to the scheduled cruise. There will be no refunds after this time.
  • We need 20 passengers to sail, if not you will be fully refunded or rescheduled to any cruise of your choice if we have to cancel.
  • The Victorian Princess is inspected and certified by the United States Coast Guard.
  • For parties greater than 12 passengers an automatic gratuity will be placed on your reservation of $3-$5, depending on the cruise you opted for.
  • Parties greater than 12 are required to pay a non-refundable 10% of total bill at time of reservation booking. The payment must be made by one person only. Full Payment or cancellation for parties of 12 or more is to be made 7 days prior to their cruise date. Your 10% deposit will be refunded if cancelled before 30 days prior to the date of the cruise

Safety

The Victorian Princess is committed to providing excellent customer service in a safe and secure environment. Our vessels and crew are licensed and inspected regularly by the U.S. Coast Guard and must operate in compliance with the Marine Transportation Security Act of 2002.

  • Prior to sailing, the Captain of your vessel will give a safety and security speech. We kindly ask that you listen carefully and if you have any questions or concerns at anytime during your cruise, that you contact one of our uniformed deck crew.
  • Passengers may be subject to search.
  • Carry-on items/baggage may be subject to search.
  • Unattended items left on the boat or the dock will be removed immediately.

Weather

  • We operate rain or shine. Please plan to dress according to the weather, including coats, hoodies, rain jackets or ponchos. However, in case of severe weather conditions (i.e. lightening or high winds), it is at the Captain’s discretion to cancel the cruise or remain dockside.
  • If a cruise is interrupted by unsafe weather conditions the boat will return to dock early for the safety of the customers.
  • Happy Hour and Moonlight cruises are non-refundable and will not be rescheduled.

 


Cancellation Policy

  • We do not cancel due to weather; the only thing that affects the boat going out on the bay is high winds or lightning. If weather is not permitting we stay docked side. For dinner cruises, we will continue the meal. (We will offer a $15 voucher/per customer, since the cruise did not happen).
  • Victorian Princess provides refunds in the form of a Gift Certificate which does not expire.
  • Cancellations for public cruises MUST be received 48 hours prior to the scheduled cruise. There will be no refunds after this time.
  • Parties greater than 12 are required to pay a non-refundable 10% of total bill at time of reservation booking. The payment must be made by one person only. Full Payment or cancellation for parties of 12 or more is to be made 7 days prior to their cruise date. Your 10% deposit will be refunded if cancelled before 30 days prior to the date of the cruise.
  • If canceled, passengers will be notified by phone text or email prior to the cruise and rain checks will be issued. If a cruise is interrupted by unsafe weather conditions the ship will return to dock early for the safety of the customers.