Policies and Safety Information

Reservation Policies

      • Please arrive at least 15 minutes prior to the stated departure time of your scheduled cruise.
      • Payment for your reservation or tickets can be made by cash, credit card – we accept VISA, MasterCard, Discover and American Express –  or check. We will ONLY accept checks for ADVANCE payment meaning that your check must be received 1 day prior to your cruise sail date. When paying by check, you must present a valid photo identification card with your current address.
      • All dining cruises have reserved seating. If you would like to sit with another group, please inform your reservation sales agent at time of reservation. We cannot guarantee that we will be able to accommodate seating requests at the time of boarding.
      • No animals are allowed on premises unless the animal is a licensed service animal.
      • If assistance is needed due to a disability, please inform your reservation sales agent at time of reservation.
      • Smoking is not permitted inside any vessel. Smoking is allowed on the outer decks only.
      • No outside food or beverages are permitted on premises.
      • Cars are welcome to park along Dobbins Landing and State Street. Do not drive busses to the boat because the road does not allow you to turn around.
      • We do not cancel due to weather; the only thing that affects the boat going out on the bay is high winds or lightning. If weather is not permitting we stay docked side and continue the meal. (We will offer a $15 voucher/per customer, since the cruise did not happen)
      • Wheelchairs are permitted aboard the Victorian Princess, portable wheelchairs are preferred but are not a must.
      • Cancellations for public cruises MUST be received within 36 hours of the scheduled cruise.  There will be no refunds after this time.  
      • We need 10 passengers to sail, if not you will be fully refunded or upgraded to any cruise of your choice if we have to cancel.
      • All our vessels are inspected and certified by the United States Coast Guard.

 

Safety

The Victorian Princess is committed to providing excellent customer service in a safe and secure environment. Our vessels and crew are licensed and inspected regularly by the U.S. Coast Guard and must operate in compliance with the Marine Transportation Security Act of 2002.

      • Prior to sailing, the Captain of your vessel will give a safety and security speech. We kindly ask that you listen carefully and if you have any questions or concerns at anytime during your cruise, that you contact one of our uniformed deck crew.
      • Passengers may be subject to search.
      • Carry on items/baggage may be subject to search.
      • Unattended items left on vessels or the dock will be removed immediately.